Is there a user fee if I require an ambulance to get to a hospital?

Yes. Alberta residents ambulance service rates are a flat rate of $385.00 for any patient transported to a hospital regardless of distance traveled and $250.00 if an EMS crew assesses and/or treats a patient but does not transport them to a hospital. Out of province residents may have an additional surcharge added.

I have benefits through work. Can you bill my insurance company directly?

The only insurance company we can bill directly is Blue Cross; if we are provided with the Group and ID number of the card holder. Other insurance providers typically require the insured to pay their ambulance bill and submit a receipt for reimbursement.

How many ambulances are staffed by Wheatland EMS?

Wheatland EMS staffs three full time ambulances in a single station located at 196 Brent Blvd in Strathmore.

How many paramedic staff are employed by Wheatland EMS?

As of January 2018 Wheatland EMS employs a combination of 42 full-time, part-time and casual paramedic staff plus 3 administrative staff.

I am interested in EMS as a career. Is it possible for me to spend a day with a paramedic crew to see what your job is like?

Yes, Wheatland EMS has a "ride-a-long" program that allows people interested in the industry to spend a day with our crews. 

Is the cost of using ambulance services covered for seniors?

As a senior if you have applied for and are in possession of Alberta Blue Cross this will cover the cost of your ambulance service user fee.

Where can I pay my ambulance bill?

Ambulance service invoices can be by:

  • Mail
  • Telephone (credit card payments)
  • E-Transfer: [email protected] (please include patient name and invoice number)
  • Due to COVID-19 we cannot accept payment in person at our office

Wheatland EMS
196 Brent Blvd
Strathmore, Alberta
T1P 1E8

Can I pay my invoice online?


[email protected] (please include patient name and invoice number)

If I am not happy with the care I received who do I complain to?

With any feedback you are welcome confidentially submit it using the “Feedback Button” on the About Page, by telephone, mail or by appointment with administration at our station.

I am interested in applying for a job at Wheatland EMS. How can I apply?

Email your resume to [email protected]


196 Brent Blvd, Strathmore AB, T1P 1E8